How Jenni Hutchins is leading a human-centred aged care revolution

As aged care reform kicks in, the Warrigal CEO is leading the charge with a progressive, relationship-first model

Warrigal CEO Jenni Hutchins, on-site at Warrigal Lake South and at a 2025 Harmony Day event. Pics supplied.

Aged care in Australia is shifting to a rights-based, person-centred model, and leaders like Warrigal CEO Jenni Hutchins are setting the new standard.

For Hutchins, success isn’t measured by profit margins or expansion rates - it’s something more personal.
It’s simple: that older Australians in her care feel known, loved, and connected.

She champions the sentiment at every opportunity. It’s deeply woven into Warrigal’s work practices. But the real validation, she says, comes in the profound moments: when families echo those very words at funerals.

In a reflective conversation, Hutchins shared a story that captures her leadership philosophy: communication, humour, vulnerability, and honesty.